IT managers involved in decision to purchase IP-based physical security products 
Market Analyst at IMS Research, Niall Jenkins commented, “IT managers are increasingly getting involved in making and influencing the decision to buy IP-based security products. These products often use existing networks and IT managers are working much closer with security managers to facilitate this integration”.
Another key finding from the research was that almost 60% of the systems installers surveyed thought that vendors do not provide adequate support for their IP-based security products. Over 40% of systems integrators also agreed that vendors were not meeting their needs. Top of the list of requested support was additional training, demonstration materials, telephone and web-based support and better software and SDKs.
IMS Research’s report, “IP Trends in Security: A Survey of Systems Integrators and Installers – 2009 Edition”, is published in two regional volumes, Europe and North America.
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