CellMax Systems to provide voice-based biometric identification and verification technology to Panamanian call center service providers

CellMax Systems, Ltd. of Tel Aviv and Multitek Corp., S.A. of Panama City have announced the signing of a Memorandum of Understanding (MOU) for a five-year distribution agreement to supply CellMax Systems’ identification and verification technology to the region’s growing call center sector. No value was disclosed.

CellMax Systems specializes in highly accurate identification and verification of the human voice for access control. The company’s product suite includes a range of ID management and security applications for the telecom, financial and security markets.

In targeting the call center market, the partners intend to provide improved secure voice-based e-commerce transactions over telecommunications networks. In over-network transactions, voice has shown to be the least invasive, most readily available and the only technology that can be applied over phone lines. CellMax Systems’ technology enables higher levels of identification and verification, but keeps costs low by increasing process automation, raising quality of service and reducing wait time to provide a rapid return on investment (ROI).

Multitek will serve as both local integrator and regional distributor for CellMax Systems’ technology for call/contact centers, with exclusive license in the Panamanian market, and non-exclusive activity in the neighboring markets of Costa Rica and Colombia. Multitek is the official local partner to Cisco, Polaroid, HP, Hyundai, Linux, Olympus, Sharp among others, providing technology to Panama’s burgeoning contact center industry, as well as financial institutions and security agencies.

Eran Singer, VP Sales of CellMax Systems, Ltd. said, “Multitek is a major force in intelligent solutions provision, telephony, Internet and retail in Latin America and we are honored to join forces with them. Additionally, their active involvement in the Panama Canal Free Zone empowers our partnership with the potential to access regional markets easily.”

Daniel Bettsak, Director General of Multitek Corp. stated, “Adding CellMax Systems’ voice biometrics solution to our range of intelligent solutions means added value to our customers, raising their levels of security and controlling access to sensitive customer data at the most reasonable cost. We’re looking forward to making this solution commonplace in the Latin American contact center space – the fastest growing in the world, serving both the Spanish and English language commercial and financial markets – as well as the security agencies that protect the Panama Canal region.”

 

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